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FAQs

Getting the insights you need to improve your health has never been easier. 

Your fertility health is essential for your future plans, even if you’re not trying to conceive right now. Fertility issues can often be present without any signs or symptoms. Therefore, it’s crucial to take proactive measures to ensure that your reproductive health is in good shape.

Regular fertility testing, such as hormone testing for women and sperm tests for men, can help you identify any potential issues before they become a bigger problem. By testing early and regularly, you can gain valuable insights into your fertility health, which will allow you to take informed decisions about your future family planning and take necessary steps to optimize your fertility.

We recommend testing every 6-12 months, even if you’re not actively trying to conceive. This proactive approach to your reproductive health can help you achieve your family planning goals and improve your chances of conception in the future.

Whilst the NHS provides fertility testing and treatments, there can be barriers to accessing these services, such as long waiting times, limited availability, and certain eligibility criteria. Additionally, the NHS typically only offers testing and treatment after a year of unsuccessful attempts to conceive. Time is of the essence when it comes to fertility health, and waiting a year could have significant implications.

Choosing our at-home fertility test provides a more convenient and accessible option for those who want to take a proactive approach to their reproductive health. Our comprehensive tests offer valuable insights into your fertility status and cover a wide range of biomarkers, which may not be included in standard NHS testing.

We understand that purchasing a fertility test is an important decision and you may have concerns about the refund policy.  If you no longer want to use your kit or change your mind and wish not to collect your sample, please contact us within 14 days of your test kit being delivered to you. 

Due to the nature of our home sample collection kits, the kits cannot be reused. Please be aware that the cost of the kit and shipping may be deducted from the refund. 

We understand that the reliability of your fertility test results is crucial, and we take quality, transparency, and accountability seriously. Our commitment to providing you with accurate and reliable results is paramount, which is why we subject your results to strict internal and external quality control measures.

Internally, we follow strict standard operating procedures and quality assurance measures for all analytical processes. We also only use labs that meet stringent technical and administrative standards, and conform to recognised National External Quality Assessment Schemes. These schemes, and the labs that participate in them, are the same ones used by the NHS and private laboratories.

Furthermore, our labs have received accreditation from the U.K. Accreditation Service (UKAS), which provides accreditation to the internationally recognized ISO 15189 Medical Laboratories: Requirements for Quality and Competence standard.

If you have any concerns or questions about the reliability of your results, please don’t hesitate to contact us at testkits@profertility.com, and we’ll be happy to address your queries.

We also have a team of medical professionals in the UK who review all of our test results. If any of your results fall outside of the expected range for your age and gender, a doctor will provide you with actionable advice to help you take the necessary steps to achieve your reproductive health goals.

ProFertility can only offer testing to men and women aged 18 years and older. 

There are no restrictions based on your BMI.

The home blood tests are finger prick tests. You’ll receive a sterile lancet which you’ll place against your finger. A hidden needle springs out to prick your skin and then safely pops back into the lancet device. You then apply a little pressure to your finger and collect the blood droplets in the sterile vial. Typically, we will need 15-18 drops of blood for your home blood test. That’s about 0.8 millilitres or 1/8th of a teaspoon – so not very much. You can read more about the at-home blood tests here.
Our at-home sperm analysis test works by providing you with a discreet and convenient way to assess your fertility and works in a very similar way to a test done in a clinic. You will receive a test kit that includes a sample cup, which you will use to collect your semen sample following the instructions provided. Once you have collected your sample, you will follow the instructions to prepare it for transport and then send it back to our lab for testing. We use the same laboratory testing methods as those used in fertility clinics to provide you with accurate and reliable results. Once your results are available, they will be sent to you digitally via our app, along with an explanation of what your results mean and any next steps you may need to take. Our goal is to provide you with a simple and accessible way to monitor your reproductive health and take proactive steps towards achieving your family planning goals. You can read more about the tests here.