Technical Support - ProFertility App

Our support process

  • Website Support: You can access our frequently asked questions (FAQs), and contact options directly from our website.  
  • Email Support: If you prefer email communication, you can reach out to our support team at Please provide detailed information about your issue or enquiry.
  • Website Live Chat: Get instant assistance through our website live chat feature. Simply click on the live chat icon on our website and chat with our support team for real-time support and guidance.
  • Technical Support: If you encounter any technical issues, errors, or difficulties while using the app, our support team is here to assist you. Please provide specific details about the problem, including any error messages received and steps to reproduce the issue.
  • Account Assistance: If you need help with your account, such as password reset, account recovery, or account settings, our support team can guide you through the process.
  • General Enquiries: If you have questions about app features, functionality, or any other general enquiries, we are happy to provide you with the information you need.

We strive to respond to support inquiries as promptly as possible. Our goal is to provide an initial response within 48hrs, but please note that response times may vary depending on the channel used and volume of requests.  For the fastest response, we recommend using our website live chat feature.

If you are not satisfied with the initial response or if your issue remains unresolved, you can request further assistance or escalate the matter. Please provide any additional relevant information and indicate that you would like to escalate your concern.

  • To help us provide efficient support, please provide clear and detailed information about your issue or enquiry.
  • Make sure to check  support resources, FAQs, and documentation before contacting support, as you may find the answer to your question or solution to your problem there.
  • Be respectful and courteous when communicating with our support team. We are here to help and will do our best to address your concerns.

While our support team is dedicated to providing assistance and resolving technical issues, it’s important to note that they cannot provide medical information or advice. If you require medical guidance, diagnosis, or personalised recommendations, we recommend booking an appointment with our healthcare and medical team using the app feature or our website. Our qualified medical professionals are available to provide the necessary expertise and support for your specific needs. 

We may update this Support Process and Policy as needed to improve our support services or reflect changes in our practices. We will notify you of any material changes through the app or via email.

If you have any questions or need support, please don’t hesitate to reach out to us through the available support channels. We appreciate your feedback and strive to continually enhance your experience with ProFertility.

This Policy was last updated on 19/06/2023