Contact us

Not sure which service you need, or simply want to discuss your situation with us first? Simply complete the form below, and one of our fertility advisors will reach out to you.

Information Request & contact form

If there’s an issue with the form, email us instead at

Contact the support team


Tel: 0800 009 6636*

Telephone operating hours:

Monday–Friday 9.00 am – 5.30 pm
Saturday 10.00 am–12.00 pm
Closed Sundays & Public Holidays

You can however send us a live chat message, email, or complete a contact form 24/7.

The fastest response times will be via email and live chat.

*Please be aware that while our customer support team is here to help, they are unable to provide medical advice.

For any medical enquiries, we recommend booking a consultation with one of our specialists who can offer expert guidance tailored to your specific needs.

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Here to help

We understand that discussing matters concerning your reproductive health is deeply personal. Regardless of your individual circumstances, sexual orientation, relationship status, or lifestyle choices, our team is committed to treating you with the utmost respect, sensitivity, and confidentiality, just as you would expect from any healthcare organisation.

If you have any questions regarding our products or services, please visit our Frequently Asked Questions (FAQ) section.

If you still can’t find an answer and need assistance, you can simply send us a question via our live chat tool, available on all pages of our site, which offers the fastest response time. 

Our location & sample collection sites

We understand that some individuals prefer to have their fertility tests conducted by healthcare professionals rather than at home. To accommodate your needs, we have established blood collection locations across the UK. These locations provide easy access to the support you need, ensuring a seamless and professional experience.



1 Trafalgar Square London WC2N 5BW


Worting House, Church Ln, Worting, Basingstoke RG23 8PY